Return Policy

Right of withdrawal, cooling-off period

The customer has the right to return the item/s within 14 days from the day on which the product/s is/are delivered or, if several products on one order are delivered separately, from the date the last product was received.

In order to correctly return the product/s:

  1. the customer should notify the vendor in writing within 14 calendar days (beginning on the day he/she received the product/s or for purchases of multiple products, the day on which he/she received the last product) by contacting LOEL on the email address and requesting the Return form;
  2. the product/s should not have been used, worn, washed or damaged;
  3. the identification tag should still be attached to the product/s with the disposable seal;
  4. the product/s should be returned in its/their original packaging;
  5. the completed Return form should be included in the package;
  6. the customer should return the product/s at his own expense, shipping them at the address provided by the vendor.

Upon completing the requirements above, the customer will receive a withdrawal confirmation email.

The vendor will refund the price of the product/s in full, excluding standard delivery costs, if any have been paid and excluding any other supplementary cost.

For further information please visit our Terms and conditions page.

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